Terms & Conditions

The Service phytomedica.co.uk is property of Phytomedica Poland Co. Ltd. with registered sit Warsaw, Poland, Statistical No: (REGON) 141037057, VAT No: PL 951-222-36-01

1. The legal base for the Terms & Conditions of the service phytomedica.co.uk is European and Polish Law and in particular:

  1. the Act on Provision of Services by Electronic Means of 18 July 2002 (J of Laws 2002, No 144, item 1204)
  2. Directive 2000/31/ EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce) (OJ EU L178/1)
  3. the Act on Safety of Food and Nutrition of 25 August 2006 (J. of Laws No. 171, item 1225) in Polish
  4. the Act amending Act on Safety of Food and Nutrition and some other Acts of 8 January 2010 (J. of Laws No. 21, item 105) in Polish
  5. Regulation (EC) No 1223/2009 of the European Parliament and of the Council of 30 November 2009 on cosmetic products (OJ EU L342/59 of 22 December 2009)

2. The service phytomedica.co.uk warrants that all offered hereby products are genuine and from legal source, have long expire date. The products are stored, handled, and prepared for shipping in a appropriate manor and packed safely.

3. Please read these terms of sale carefully. By placing an order you acknowledges these terms of sale from our website.


All materials on phytomedica.co.uk including but not limited to content, logo, graphics, icons, and images are the property of Phytomedica Poland Co. Ltd. We ask that you do not republish, modify, upload, reproduce any of our materials without our written consent. Violations could infringe on our trademark and legal action will be taken.


All information provided by our users will not be shared with third parties for any other reason than to deliver product(s) to our clients. Phytomedica reserves the right to contact its clients using any one of the contact methods its clients provide. We use cookies to store information. We also may use third-party software for tracking and marketing purposes.

The legal base for that is the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101, item 926 with later amendments). According to this Act you have right to inspect your personal data and to request its correction or removal from our database.


We ship to all countries. Shipping methods include UPS, DHL, FedEx, and several LTL freight companies. Items will go out for delivery within 3 business days if they are in stock. All of our products are warehoused and delivered from the Poland. All customers outside the European Union will be responsible for duties and custom broker fees. Delivery dates cannot be guaranteed. You will be emailed a tracking number to track your shipment if tracking information is available.


Before signing for any packages, ensure that all items for the given tracking number are present and the correct number of cartons is received. Should any items be missing, or damaged, make note of the issue on the delivery driver’s paperwork. You must have a copy of the paperwork to file your claim. Once the package has been signed for and accepted, Phytomedica Poland will not replace any damaged products. There are no returns, refunds or exchanges permitted. To avoid product tampering and for the protection of our customers we do not accept any items back for return. Please adhere to these rules as there are no exceptions to this policy.

If there was an issue with your order, please contact a Customer Service Representative by emailing us at p.now@phytomedica.co.uk or call us at +48 22 550 60 30


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